Reference

Terms & Conditions For Your Account

Your account rules, wallet steps and DANA, OVO, GoPay, QRIS conditions are kept on this Terms & Conditions page so you can open an account with the rules…

Account rulesWallet conditionsDANA and OVOGoPay and QRIS
ion77 Terms & Conditions For Your Account
CONTACT ROUTES

Ask Us About Term Changes

Questions about the Terms need a clear trail, so we give you direct routes instead of asking you to guess. Use live chat for fast account checks, email for longer disputes, and the wallet desk when a DANA, OVO, GoPay or QRIS receipt affects your rights under these Terms. We answer in English for Indonesia and keep message history tied to your account ID.

Team online

Live chat

Open Account > Help and choose live chat daily from 09:00 to 01:00 WIB. Share your account ID and the Terms section you are asking about so our team can check the right record.

Email record

Send longer Terms questions to [email protected] with your registered phone number and a short description. Email is better for account disputes, wallet mismatches, or requests that need a written reply.

Wallet desk

For DANA, OVO, GoPay or QRIS issues linked to the Terms, attach the receipt time and transaction code. We check the wallet name before giving any account outcome or next step.

SECURITY HANDLING

Account Security Inside The Terms

The Terms explain how we handle your account details, cookies, wallet records and support messages.

Data we collect

Your account may hold your name, phone number, login record, wallet reference and support messages.

Cookie controls

Cookies help keep your session active, remember basic device choices and detect unusual login patterns.

Login security

Use Account > Security > Password to change your password after any shared-device session.

Wallet verification

DANA, OVO, GoPay and QRIS activity must match your account name.

Record retention

We keep account and wallet records long enough to resolve disputes, check withdrawals and meet operational needs.

Change requests

If your phone number, wallet name or spelling is wrong, contact support before making another transaction.

Questions About These Terms

Use these answers when you want a quick reading of the Terms before opening an account or changing wallet details. They cover acceptance, account accuracy, DANA, OVO, GoPay and QRIS records, cookies, access checks and support contact. If your case involves a specific transaction, send us the receipt code so we can answer from the account record.

You accept the Terms covering account creation, login security, wallet use, game access, withdrawals and support records. Read them before opening your account, because they apply whenever you use the lobby or wallet.

Yes, we may update the Terms when account flows, wallet checks or site rules change. We aim to show the current version on this page, and your continued use means you accept the latest wording.

Contact support before making another deposit or withdrawal. The Terms let us hold a wallet request when the account name, receipt code or phone number does not match the registered account details.

Cookies support login sessions, device recognition and fraud checks tied to your account. If you clear cookies, you may need to sign in again or complete an extra account check before using wallet functions.

Yes. Send the request through live chat or [email protected] with your registered phone number and the detail that needs correction. We may ask for proof before changing names, wallet links or contact details.

We may restrict access when login patterns, wallet ownership, location checks or account details conflict with the Terms. Eligibility depends on local law, and we will use support channels to explain the next step.

Yes. The same Terms cover lobby access, Sic Bo, Hi Lo, Crash Games, slots, sportsbook markets, deposits and withdrawals. Game rules may add specific conditions, but they sit under this account agreement.